How RPM helped Roe Insurance save time and eliminate audit stress

The problem

Roe Insurance is a mid-sized independent agency known for its personal service and hands-on support. But as their client list grew, their team spent more and more time handling workers’ comp admin, fielding questions about audits, and managing confusing paperwork. The annual audit season became a source of stress for both Roe’s staff and their clients.

• Agents were spending too much time managing workers’ comp paperwork and audit questions
• Clients were confused and frustrated by complex workers’ comp bills
• Audit season brought unexpected bills and last-minute scrambles
• Valuable time was taken away from serving clients and growing the business
• Retention and client satisfaction were at risk due to administrative headaches

Challenge

The main challenge for Roe Insurance was time. Agents found themselves tracking down payroll records, clarifying class codes, and answering repeated questions from business owners who didn’t understand their workers’ comp bills. This not only took away from higher-value work but also created stress and risk if something was missed. On top of this, year-end audits often led to client frustration over surprise bills or errors—hurting retention and straining relationships.

RPM’s solution

Roe Insurance partnered with Reliable Premium Management (RPM) to bring clarity and efficiency to their workers’ comp process. RPM’s Pay As You Go solution integrated directly with clients’ payroll providers, automating premium calculations and payments each cycle. The RPM team offered hands-on onboarding, clear answers to every question, and ongoing audit support—free for every client. With real experts available by phone or email, Roe’s agents no longer had to play the go-between.

• Integrated Pay As You Go workers’ comp directly with client payroll providers
• Automated premium calculations and payment collection each payroll cycle
• Provided hands-on onboarding and ongoing expert support for agents and clients
• Offered free, proactive audit assistance to reduce manual admin

Results

With RPM in place, Roe Insurance’s agents cut the time spent on workers’ comp admin by more than half. Clients stopped receiving unexpected audit bills, thanks to accurate, real-time premium calculations. Audit season became just another month—no more stress, paperwork marathons, or client confusion. Best of all, Roe’s retention rates improved, with clients staying loyal thanks to a smoother, simpler experience. RPM gave Roe Insurance back valuable time and made workers’ comp a service their clients actually appreciated.

• Agents reduced time spent on workers’ comp tasks by more than half
• Clients experienced accurate, real-time premiums with no year-end audit surprises
• Audit season became simple, stress free, and easy to manage
• Improved client satisfaction and retention for Roe Insurance

Final thoughts

Workers’ comp doesn’t have to be confusing or stressful. With a little preparation and the right partner, you can avoid the surprises that catch so many businesses off guard. If you’re ready for simpler, more predictable workers’ comp, connect with RPM today. We’re here to help you stay protected and focused on your business—not paperwork.
Choosing the right workers’ comp partner can transform not only your back office, but your client relationships and business growth. With RPM, Roe Insurance eliminated the headaches of audit season and freed up valuable time to focus on what matters most: building strong, trusted relationships. If you’re ready to remove the stress from workers’ comp and give your team more time to succeed, RPM is here to help every step of the way.